Device Conditions

Understanding Our Device Conditions

Buying a refurbished device shouldn’t be a guessing game. At Refurbished Phones, we want you to know exactly what will be arriving in the post. Every single device we sell is 100% genuine, thoroughly tested, completely unlocked, and fully functional.

To help you find the right balance between cosmetic appearance and your budget, we’ve broken our stock down into five straightforward tiers:

Brand New

For the buyer who wants that untouched, fresh-out-of-the-box feeling.

24-Month Seller Warranty
Condition
Brand new, unused, and factory-sealed in its original manufacturer packaging.
Battery
100% pristine battery capacity.
Warranty
24-Month Seller Warranty, which includes a 1-Year Manufacturer Warranty (where applicable, subject to the device).
Peace of mind
Backed by our full suite of local customer protection policies.
Premium (Flawless)

Our absolute top-tier pre-owned devices — looks and feels like it's barely been touched.

24-Month Warranty · 30-Day Returns
Cosmetics
Immaculate condition. A maximum of 0–2 microscopic marks or hairline scratches.
Battery Health
90%+ guaranteed capacity
Performance
100% fully tested, reliable, and in perfect working order.
Source
100% genuinely Australian sourced.
Amazing As New (Excellent +)

Exceptional quality and serious value — you'll struggle to pick it apart from brand new.

24-Month Warranty · 30-Day Returns
Cosmetics
Minimal signs of previous handling. May feature 1–2 minor imperfections you'll barely notice.
Battery Health
80%+ optimal capacity
Performance
100% fully tested and in perfect working order.
Source
100% genuinely Australian sourced.
Excellent

The sweet spot for budget-conscious buyers who still want a great-looking phone.

24-Month Warranty · 30-Day Returns
Cosmetics
Light signs of everyday use. Typically ex-demo or brief display stock, with a few light, insignificant marks.
Battery Health
80%+ optimal capacity
Performance
100% fully tested and in perfect working order.
Source
100% genuinely Australian sourced.
Good (Value Grade)

Pure functionality, maximum savings. It's what's on the inside that counts.

24-Month Warranty · 30-Day Returns
Cosmetics
Shows visible signs of a previous owner — noticeable scuffs, scratches or marks on the body, but never any cracks or screen damage.
Battery Health
80%+ optimal capacity
Performance
100% fully tested and in perfect working order.
Source
100% genuinely Australian sourced.