Privacy Policy

Effective July 2026 | Compliant with Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

Refurbished Phones (ABN 23 632 409 815) is fully committed to safeguarding your personal privacy. This document outlines how our brand collects, handles, stores, shares, and protects your personal data.

What personal information do we collect?

  • Identity details: Your full name, physical address, contact number, and email address.

  • Government ID verification: We collect official government identification in-person at our Melbourne location for trade-ins or pawn transactions, in strict compliance with local second‑hand dealer laws.

  • Device telemetry: IMEI numbers, serial codes, hardware condition, and technical service history.

  • Purchase & transactional logs: Payment confirmation info, order records, warranty claims, and return histories.

  • Digital footprints: Your IP address, device browser type, site traffic analytics, and tracking cookies.

  • Security footage: On-site CCTV recordings if you personally visit our Melbourne facility, used strictly for safety and security.

How do we collect your personal information?

  • Directly from your actions: When you buy a device, lodge a warranty claim, request a return, speak with our customer support team, or sign up for promotional updates.

  • In‑person interactions: When drop-ins occur at our Melbourne facility to sell or pawn hardware.

  • Automated online tools: Through our website tracking scripts, online order portals, interactive support tools, and cookie modules.

  • Authorised third parties: Secure payment gateways, logistics/courier services, and law enforcement agencies when legally mandated.

Why do we collect your personal information?

  • To manage and complete your orders, device repairs, returns, and warranty claims.

  • To satisfy our mandatory second‑hand dealer legal requirements (including identity checks and business auditing).

  • To send updates regarding your ongoing orders, technical assessments, or support cases.

  • To detect fraud, mitigate transactional risks, and run diagnostic IMEI verification checks.

  • To optimise our product selection, store operations, and online browsing experience.

  • To deliver promotional material and marketing updates, strictly where you have explicitly opted in (unsubscribing is available at any time).

How do we store and protect your personal information?

  • Physical paperwork is locked securely in heavy-duty filing cabinets on-site.

  • Digital user profiles are stored using encrypted cloud storage servers.

  • Strict internal access control limits data visibility only to staff members processing your request.

  • We securely delete, shred, or permanently de-identify data once its legal and operational retention period expires.

Do we disclose your personal information to overseas recipients?

Your information may occasionally be processed by overseas platforms, such as international cloud hosting networks or global payment processors with infrastructure based outside of Australia. When these services are utilised, we take practical measures to ensure these providers adhere strictly to the Australian Privacy Principles.

Notifiable Data Breaches (NDB) scheme

In the unlikely event of a data breach that could potentially result in serious harm, we will initiate an immediate evaluation and formally notify both the OAIC and any affected users as required under Part IIIC of the Privacy Act.

Automated decision‑making

We do not utilise fully automated systems to make profiling decisions that carry significant legal consequences for individuals. Should these systems be introduced, this policy will be promptly updated in line with statutory requirements from 10 December 2026.

Access and correction of your personal information

You maintain the right to review any personal data we store about you and request adjustments if the information is old, wrong, or incomplete. To make a request, please contact us at hello@refurbishedphones.net.au. Our team will handle your request within a standard 30-day window. Please note that a nominal administrative fee may be charged to cover retrieval costs.

Making a privacy complaint

If you suspect a breach of the Privacy Act has occurred, please raise the matter with our team directly so we can investigate. We aim to thoroughly address all internal complaints within 30 days. If our resolution does not meet your expectations, you can escalate the matter directly to the Office of the Australian Information Commissioner (OAIC):

Contact our Privacy Officer

Melbourne, VIC | Refurbished Phones | ABN: 23 632 409 815 | 100% Australian owned | July 2026